Privacy Policy

Last Updated: August 14, 2026

At Torsion Holdings B.V. ("we", "us", or "our"), accessible from TensorLash.com, protecting your personal data is a top priority. This Privacy Policy explains what personal data we collect, why we collect it, how it is processed, and your rights under the EU General Data Protection Regulation (GDPR).

1. Controller Information

For the purposes of the GDPR, the Data Controller responsible for your personal data is:

  • Entity Name: Torsion Holdings B.V.

  • Contact Email: sales@tensorlash.com

  • Address / Location: Amsterdam, Netherlands

2. What Data We Collect & Why

We do not collect directly identifiable personal data (like names or emails) unless you explicitly send it to us via a contact form. However, when you browse our site, we automatically collect basic analytics data:

  • Google Analytics 4: Collects anonymized IP addresses, browser types, device types, screen resolution, referring URLs, and pages visited.

    • Purpose: To measure website traffic and improve user experience.

    • Legal Basis: Consent (Art. 6(1)(a) GDPR) granted via our Cookie Banner.

  • Microsoft Clarity (if applicable): Collects mouse movements, clicks, scrolling behavior, and session replays with all text inputs masked.

    • Purpose: To analyze user interaction and fix usability bugs.

    • Legal Basis: Consent (Art. 6(1)(a) GDPR) granted via our Cookie Banner.

3. How Long We Keep Your Data

  • Google Analytics: Retained for 2 months (or 14 months, depending on your GA setting) before automatic deletion.

  • Microsoft Clarity: Session recordings are deleted after 30 days.

4. International Data Transfers

Our third-party providers (Google LLC and Microsoft Corporation) are based in the United States. Data transferred to these providers is protected under the EU-U.S. Data Privacy Framework (DPF) and standard contractual clauses (SCCs) to ensure an adequate level of protection.

5. Cookies

We use cookies to enable site functionality and analytics. You can control or withdraw your consent at any time:

  • Cookie Banner: Click the "Cookie Preferences" link in our website footer to update your choices.

  • Browser Settings: You can disable cookies directly through your browser settings.

6. Your Rights Under the GDPR

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Request corrections to incomplete or inaccurate data.

  • Erasure ("Right to be Forgotten"): Request that we delete your data.

  • Withdraw Consent: Revoke your consent for analytics processing at any time without affecting past lawful processing.

  • Lodge a Complaint: File a complaint with your local Data Protection Authority (DPA).

7. Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please contact us at sales@tensorlash.com